Refund policy

At Costify India, customer satisfaction is our top priority. We aim to provide a seamless and transparent shopping experience. Please read our Cancellation, Return, Refund, and Exchange Policy carefully.

Cancellation Policy

Customer-Initiated Cancellations:

• Orders can be canceled before they are shipped or dispatched.

• To cancel an order, contact our support team at info@costifyindia.com or call 8595-190-190 with your order details.

• Once the order is shipped, cancellations will not be accepted.

Order Cancellation by Costify India:

• In rare situations, we may cancel an order due to stock unavailability, payment issues, or logistical constraints.

• If your order is canceled by us, you will be notified immediately, and a full refund will be processed.

Return & Exchange Policy

48-Hour Exchange Window (Online Orders Only):

• Exchanges are accepted within 48 hours of delivery for online orders.

• To be eligible for an exchange, the product must be: unused and unaltered; in its original condition with all packaging intact; accompanied by the original invoice or proof of purchase.

How to Request an Exchange:

• Email info@costifyindia.com or call 8595-190-190 within 48 hours of receiving your order.

• Share your order details and reason for return.

Exchange Process:

• After inspection of the returned product, you can choose another product to exchange it with and we will have it delivered.

• Exchange shipping costs will be borne by the customer.

Non-Exchangeable Situations:

• Products returned after 48 hours of delivery.

• Items damaged due to misuse, mishandling, or negligence.

• Products without original packaging or invoice.

Exchange Policy:

• Exchanges are only offered upon approval by Costify India after reviewing the product condition and availability of replacement stock.

• Exchange requests must be raised within 48 hours of delivery.

• Return shipping costs for exchanges are borne by the customer.

Need Assistance? For any return, refund, or exchange queries, please contact: info@costifyindia.com or call 8595-190-190.