Refund policy
At Costify India, customer satisfaction is our top priority. We aim to provide a seamless and transparent shopping experience. Please read our Cancellation, Return, Refund, and Exchange Policy carefully.
Cancellation Policy
Customer-Initiated Cancellations:
• Orders can be canceled before they are shipped or dispatched.
• To cancel an order, contact our support team at info@costifyindia.com or call 8595-190-190 with your order details.
• Once the order is shipped, cancellations will not be accepted.
Order Cancellation by Costify India:
• In rare situations, we may cancel an order due to stock unavailability, payment issues, or logistical constraints.
• If your order is canceled by us, you will be notified immediately, and a full refund will be processed.
Return & Exchange Policy
48-Hour Exchange Window (Online Orders Only):
• Exchanges are accepted within 48 hours of delivery for online orders.
• To be eligible for an exchange, the product must be: unused and unaltered; in its original condition with all packaging intact; accompanied by the original invoice or proof of purchase.
How to Request an Exchange:
• Email info@costifyindia.com or call 8595-190-190 within 48 hours of receiving your order.
• Share your order details and reason for return.
Exchange Process:
• After inspection of the returned product, you can choose another product to exchange it with and we will have it delivered.
• Exchange shipping costs will be borne by the customer.
Non-Exchangeable Situations:
• Products returned after 48 hours of delivery.
• Items damaged due to misuse, mishandling, or negligence.
• Products without original packaging or invoice.
Exchange Policy:
• Exchanges are only offered upon approval by Costify India after reviewing the product condition and availability of replacement stock.
• Exchange requests must be raised within 48 hours of delivery.
• Return shipping costs for exchanges are borne by the customer.
Need Assistance? For any return, refund, or exchange queries, please contact: info@costifyindia.com or call 8595-190-190.