Warranty Policy

Warranty Claim Process:

  • Call +91 8595190190 and explain the problem
  • Then you are required to send a photo/video of the product along with the purchase bill
  • The team will review the claim and revert within 24 to 48 working hours
  • Complete warranty claim process involves validation of defects through the expert team and hence the complete process could take 5-7 working days.


Refrigerators/ Deep Freezers/ Visi coolers

Warranty Duration: 6 months

Coverage: Compressor and basic cooling system

Exclusions: Electrical parts like PCB, lights, display, etc ; Accessories (shelves, trays), and physical damage


Washing Machines

Warranty Duration:

  • Factory seconds: 6 months
  • Kunstocom: 2 year comprehensive warranty; 5 year motor warranty

Coverage: Motor and mechanical parts

Exclusions: Electrical parts like PCB, etc. ; Physical damage, and external accessories


Geysers

Warranty Duration:

  • Factory seconds geysers: 6 months
  • Power Prime (Metal): 1 year
  • Power Prime/Nuvoton (SS Tank): 2 years
  • Power Prime/Nuvoton (Glassline): 4 years

Coverage: Heating element and thermostat

Exclusions: Physical damage, electrical parts, external fittings and internal leakage

*Note: No on-site warranty*


RO Water Purifiers/ Chimneys/Microwave/ Oven

Warranty Duration: 6 months

Coverage: Comprehensive, i.e. All parts

Exclusions: N/A *Note: No on-site warranty*


Televisions

Warranty Duration: 3 months

Exclusions: Physical damage, and accessories

*Note: No on-site warranty*


Speakers Warranty Duration:

  • Factory seconds speakers: 6 months
  • P-tech speakers: 1 year

*Note: No on-site warranty*


Other terms and conditions: 

  • Warranty period starts from the date of product purchase
  • IF any REFRIGERATION PRODUCT is turned on BEFORE 24 HOURS, warranty will be VOID
  • IF product is repaired by UNAUTHORISED PERSONNEL, warranty will be VOID
  • We currently only offer on site warranty in locations in Delhi NCR.
  • If the damage is due to customer fault (e.g. rat bite, water damage, misuse, voltage fluctuation) service charges will apply.
  • Internal leakage will not be covered in the warranty
  • No refunds will be provided under this warranty policy